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Need a Hand With Something?

Need help with your account, verification, funding, or the platform? Tell us what’s happening and we’ll get your question to the right NumanCap team.

Contacts

Some questions are quicker to solve directly. Use the official NumanCap contact details below for account and platform support.

Call Us

Canada +1 (613) 699-9333
Switzerland +41 31 900 81 75

Outside Support Hours
Canada +1 (647) 872-3570

Support Hours

09:00–18:00 Monday-Friday

Email

support@numancapmail.com

Location

Beethovenstrasse 24, 8002 Zürich

Before You Contact Us

You may already find the answer here. These are some of the questions traders ask most often about verification, account levels, and getting started.
What can delay my account approval?
Approval can take longer when identification is unclear, information doesn’t match your application, or further verification is required. Check that your documents are current and that names, addresses, and other personal details match what you entered during registration. If more information is needed, follow the instructions shown during the account review.
The documents requested can depend on your account and the information you provide. You may be asked for identification, proof of address, or additional information needed to complete verification. Use the requirements shown during your NumanCap application, as the exact documents needed can vary between accounts.
Start with the level of service and platform features attached to each option, then look at any eligibility or funding requirements shown for the account. Higher levels can offer a more personal service experience, so the comparison should focus on what changes around your account rather than simply choosing the highest level.

Yes. The NumanCap free demo account lets you explore the platform with simulated funds before depositing. You can look around the markets, charts, and order controls first. Live conditions can differ, so spreads, execution, liquidity, and the experience of having real money exposed won’t be identical to the demo.

Contact NumanCap through an official support route if you notice unfamiliar activity, a funding request you don’t recognize, or anything unusual around your account access. Keep any relevant details available, avoid following links from unexpected messages, and use the Online Security page for the current guidance on protecting your account.